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PMP Question on unsatisfied stakeholders

Hi, Can some one help me in this trial question


You are managing a project to extend a runway at a Heathrow airport. However, after working on the project for nine months and holding weekly status meetings, many of your stakeholders are not satisfied with the deliverables, even with a SPI of 1.0 and a CPI of 1.0: Which of the following phases was not done properly?


Define scope, change management, collect requirements, manage stakeholder expectations


Renji

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