what will you do?

Submitted by raza82 on Tue, 02/05/2013 - 04:53

You have been working on a project for the last six months. Your management lets you know that you will receive an incentive of $ 5,000, if you complete the project one month ahead of schedule. When closing the project ahead of schedule, your team informs you that the product contains 

 

a minor flaw and may not fully satisfy the customer`s needs. However, rectification of the minor flaw will require a lot of changes and take 2 more months. In this context, you will: 

 

Choice 1 Close out the project.

 

Choice 2 Review the situation with your customer and sponsor.

 

Choice 3 Rectify the flaw and then close out the project.

 

Choice 4 Close the project and then inform the sponsor about the flaw.

 

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sspawar

Tue, 02/05/2013 - 06:13

 2

without review how project can move beyond required date of completion.

Alpha_romeo0

Tue, 02/05/2013 - 07:22

Here the question is testing ethics.

In other words, are you going to put your own interests ahead of the projects?

You as a PM have accepted the incentive and ... lets say fast tracked the project .. whatever, and now there is a flaw. Minor or not, it affects your project deliverable. You are a manager and incharge of the project so I feel you have to take responsibility and put the project's quality and needs ahead of your own.

 

The answer should be "3" as you have to rectify the flaw and then close the project.

 

Choice 1 is unethical and bad PM skills

Choice 2 is showing that you are a weak manager who could not control your project and cannot deal with issues. Besides, what do the customer and sponsor know about the nitty gritty details about your project.. who would know better? your team or the sponsor? Being a manager means taking ownership.

Choice 4 is also unethical.

aval

Tue, 02/05/2013 - 11:06

It says it will take 2 more months to rectify, hence, we can assume that impact analysis is already done.  Now its time to rectify the problem.  It's PM's duty to deliver as per requirements and without glitches.

raza82

Tue, 02/05/2013 - 19:35

Correct Choice : 2
 
Justification : 
Option 2: Since this is a "minor flaw," but rectification of that flaw would take a long time, it is better to discuss with the sponsor and customer and get their inputs 
Option 1 and Option 4: This is unethical - the project manager should definitely complete the project as per the specifications before closing the project.
Option 3: Rectification of a minor flaw can lead to delay of 2 months in the project: so, the project manager should first inform the sponsor and customer before rectification of the flaw. 
 
Reference: PMstudy.com comments