I will go with "B", as per the question customer felt that "project might not produce the results that their company had expected" meaning here was something missing in the scope, basicully it would be better to deal with these sort of issues by having a meeting with the customer than writting.

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As per headFirst , correct answer is C.There is assumption that team member cant be late even if they are in storming phase becuase of professional manner. So, onus is on PM ..I am not convinced though ..the question is not very well defined and missing info as per me.
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Unlike the rest of the PMP guides out there, which simply present information from the PMBOK Guide in a slightly different format, Rita figures out ways to boil down critical exam concepts into real world applications and scenarios. Which makes Rita's book user-friendly, interactive, and valuable as a resource long after students pass the exam. People who teach PMP classes for a living or for their companies understand the true value of this book.
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