PMP question - problem solving

Submitted by siddus on Mon, 04/29/2013 - 07:05

A project manager had a complex problem to solve and made a decision about what needed to

be done. A few months later, the problem resurfaced. What did the project manager MOST likely
NOT do?
A. Proper risk analysis
B. Confirm the decision solved the problem
C. Have the project sponsor validate the decision
D. Use an Ishikawa diagram
 
Please explain your answers. 
 
Thanks.
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ritusri

Mon, 04/29/2013 - 09:39

I think answer should be B. Confirm the decision solved the problem.

 

siddus

Mon, 04/29/2013 - 09:48

Hi, thanks for your reply. Your answer is correct. Can you please explain your reasoning. I opted option D assuming that the PM had not found the root cause of the problem. Therefore, when the decision was implemented the problem was temporarily fixed, but since the actual cause was not addressed, it resurfaced again after a few months. 

starpmo

Mon, 04/29/2013 - 10:02

please explain the answer !! 

sspawar

Tue, 04/30/2013 - 03:19

 I think B, involves all possibility.

whereas D is very specific.

it is not necessary , every problem needs ishikawa.

 

mlmPMP2013

Tue, 04/30/2013 - 02:14

If a problem resurfaces then originally the PM didn't confirm if that decision solved the problem (i.e. solve the root cause).  Using an Ishikawa diagram is just one way to find the root cause, there are others, so you had to select the more general answer.  Also even if the PM used an Ishikawa diagram, if he/she does confirm she has solved the problem it could resurface still.

siddus

Tue, 04/30/2013 - 05:27

thanks thats a solid argument. 

PMP Fighter's picture

PMP Fighter

Wed, 06/04/2014 - 08:24

I also get wrong on this question of RITA, i search on google to find this post.

I always think RITA fast track always having answer with confusion.