conflict/change

Submitted by agera on Thu, 08/29/2013 - 12:15

 Your customer is affected by the global recession that has hit the industry. The customer is

cutting the budget by 25%. As a result you propose to the customer that one of the low value
adding deliverables be dropped - that does not affect the functionality of the product. After
several rounds of deliberation, the customer agrees. What mode of conflict resolution technique
was used?
A. Problem-solving
B. Compromise
C. Smoothing
D. Avoiding
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antonyvd

Thu, 08/29/2013 - 13:29

It can be compromising

agera

Thu, 08/29/2013 - 13:55

 Even I think the same, was trying to be sure....:)

 

 

ppalkonda1975

Thu, 08/29/2013 - 16:18

 I think it is problem solving as the problem is clearly defined which is budget cut and which functionality to remove, you and customer discuss the different options and then finalize the scope. 

This is facing and solving the problem directly

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admin

Fri, 08/30/2013 - 03:41

Generally compromise is a lose - lose situation. In this context it seems like problem solving is right answer, Conflict resolution is generally between individuals , here there is no conflict in first place, the question itself is ambigous and confusing. Avoid such sources. 

agera

Fri, 08/30/2013 - 07:10

The answer is given as "Compromise".

 

"Problem solving" would be to fast track enough to complete the full scope with intact cost.

Though I feel it depends on contract type.

In this case though buyer looses the scope and seller looses the revenue.

kmohan

Fri, 08/30/2013 - 14:10

 The answer may be Compromise, as the buyer is imposing a budget cut, so he has to give up some scope.

ppalkonda1975

Fri, 08/30/2013 - 14:21

 The scope is lost only coz the buyer has cut the budget, so it was buyer's wishto cut the budget. I think as Admin said probably you should avoid such sources..this question is not very clear and not a good one and in the exam you wont get such questions

saketbansal's picture

saketbansal

Tue, 10/01/2013 - 05:22

 Video on Conflict management ... you may like to refer to http://www.youtube.com/watch?v=AWcFCaUKX2k