Knowledgehut - Very disappointing support
I did a PMP prep training course at Knowledgehut around 6 months ago and I need to access the online materials for at 19 hours in oder to make up 35 contact hours. I have accesed the materials for quite a few hours already but the log only shows that I have only accessed 1 minute so far.
I have reported the issue countlessly through the online support but noone has followed it so far. They always promise me that they adjust the records but it doesn't happen. Last time I did the complaint again on 1 May and demanded to talk to someone who is more senior. They took my contact number and promised me that her super would contact me in 24 hours. Certainly, it didn't happen. I have tried all I can to contact them but got no response.
This is very frustrating! I really worry I can't accumulate 35 contact hours by deadline .( I'm supposed to access the online materials in 100 days and can file one extension.)
Please advise if you have exprienced something like mine.